LASHMARS LONDON THEATRE TICKETS

Frequently Asked Questions (FAQ)

01 Can I order tickets from overseas? 02 Do you post tickets overseas? 03 Can I cancel my booking? 04 What if the show is cancelled? 05 Why do you charge a booking fee? 06 What time should I arrive at the theatre? 07 What are Stalls and Dress Circle? 08 Do you have any seating plans of London Theatres 09 Are theatres open 7 days a week and on Bank Holidays? 10 Do I have to wear formal or informal clothes when I go to the theatre? 11 Can I take photographs of the show? 12 In my country we tip theatre ushers. Do you tip theatre ushers in London, if so how much? 01: Can I order tickets from overseas? Yes! We accept bookings worldwide. Top of page 02: Do you post tickets overseas? We do not post post tickets overseas for security reasons. However, tickets can be left at the Box Office (Will Call), posted to address in the UK, or delivered to your hotel, where possible. Top of page 03: Can I cancel my booking? Once you have paid for the tickets they cannot be cancelled, however, where possible we put seats on re-sale if clients cannot attend due to unforseen circumstances and refund less the booking fee. Top of page 04: What if the show is cancelled? Should a performance be cancelled for any reason, we will refund clients in full or exchange to another day, whichever is required. Top of page 05: Why do you charge a booking fee? Lashmars has been selling theatre tickets since 1926 and has always charged a 22% booking fee plus vat. The Theatres do not give us sufficient inside commissions, to enable us to maintain our premises, pay our experienced staff, and purchase the best tickets for our clients, so we charge the booking fee to maintain our level of service to customers. Top of page 06: What time should I arrive at the theatre? It is recommended to arrive at the theatre at least 30 minutes prior to the performance. Top of page 07: What are Stalls and Dress Circle? Stalls is short for Orchestra Stalls and is the 'ground floor' of the Auditorium. Dress Circle is the circle above the Stalls. Upper Circle is the circle above the Dress Circle. Both the Dress Circle and Upper Circle are called Grand or Royal at some theatres. Balcony is the circle above the Upper Circle and is the cheapest in the theatre. Top of page 08: Do you have any seating plans of London Theatres Click Here for the seating plans at The London Theatre Guide - Online web site Top of page 09: Are theatres open 7 days a week and on Bank Holidays? Most are open Monday - Saturdays, but closed on Sunday except for a couple of shows. All main West End theatres remain open as usual during Christmas and New Year. They will only close on Christmas Day itself. However, many theatres may have an earlier start time on Christmas Eve. The rest of the time the theatres are open normally. In fact many have extra matinee performances. Most Theatres operate normally on all other Bank Holidays. Top of page 10: Do I have to wear formal or informal clothes when I go to the theatre? It does not matter what you wear nowadays. You will not look out of place whether you wear a Suit and Tie, or Jeans and a T-shirt. We would recommended that customers dress smart-casual. Top of page 11: Can I take photographs of the show? Sorry, no video cameras, still cameras or recording devices are allowed to be used in any theatres. Top of page 12: In my country we tip theatre ushers. Do you tip theatre ushers in London, if so how much? No, we do not tip theatre ushers here in London, I think they would be embarrassed if you did! Top of page

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