Photo credit: Samantha Barks and Stephanie McKeon in Frozen (Photo by Johan Persson)

'Frozen' review - a magical spectacle full of humour and heart

Suzy Evans
Suzy Evans

Elsa must feel at home in London, where the weather can turn faster than you can say "let it go." After a blustery and blue summer (Elsa, is that you?), the sun emerged for the first 30-degree day in months on the press night for Frozen, a winning sign for a bright new Disney musical in the West End. 

The legendary ice queen likely feels at home in the completely redone Theatre Royal Drury Lane, which feels positively palatial with vaulted ceilings, detailed frescos, and golden accents. All it takes for a journey to the kingdom of Arendelle is a step inside its doors, or rather, gates. 

Add to that an expanded and updated story and additional music and magic, and Frozen seems to have found its ideal home in the West End, where it deserves to stay for many years to come. 

The Disney classic won the hearts of children all over the world for its story about two princesses torn apart by tragedy and yearning to reconnect, but the story's staying power rests with the adults in the room, who are drawn to the powerful message of sisterhood and embracing your true self. Spoiler alert: You don't need a prince to save the day. 

Director Michael Grandage's production leans more into the gravity of the story, and the stakes feel much higher. Whereas that tone felt somewhat limiting in the Broadway premiere, the musical has more room to breathe here and plays grander. 

Although very little in Jennifer Lee's tight book has been changed from her original screenplay, there's something about watching two young children separated by a terrible accident who then lose their parents and are forced to live in isolation that hits a little harder onstage, especially after the year we've had.  

Grandage's storied background in Shakespeare and opera have helped create a spectacle on a new level ​​— the effects are bigger, the jokes land harder, and the emotions are heightened. Along with choreographer Rob Ashford, Grandage has created a series of tableaus through dance and movement that keep the show pulsating and coursing.

The entire affair is much bigger than its initial Broadway outing, which felt more intimate. While the production featured some gorgeous performances and interesting storytelling, Grandage has scaled up his initial work enormously, with the addition of new set pieces, songs, and of course, magic. (Jeremy Chernick's special effects and Finn Ross's projections are pure delight.) You truly feel like you're on an epic journey.

All of Robert Lopez and Kristen Andersen-Lopez's songs from the film are here, along with an expanded catalogue that allow characters like Prince Hans (a smarmy Oliver Ormson) and Kristoff (a loveable Obioma Ugoala) a little more back story and development. The new music particularly benefits Elsa, who only really has one number (albeit the biggest one) in the film and spends most of her time off screen in an ice castle. Here, her internal struggle blossoms in two new ballads, one before her coronation and a second act belter. Elsa comes to life in a new way (and now parents have two new songs to add to the Frozen rotation.)

There's also a new duet for the sisters, where they actually sing together instead of through a closed door about a snowman. Their connection is the central love story here, so it feels imperative to explore that relationship through song. This number, "I Can't Lose You," has been added since the show's Broadway premiere and really levels up the storytelling. 

And with Samantha Barks and Stephanie McKeon, that story is in excellent hands. Barks's Elsa is serious and scared, and you can see every emotion travel across her face and through her body as she seems to haunt the stage. And of course, she nails the prerequisite for the role by hitting every note and riff in "Let It Go," not to mention the expert magical costume change into one of designer Christopher Oram's fairytale fever dream gowns. 

McKeon possesses effervescent bubbly, goofball energy, and her Anna revels in physical comedy and one-liners, a fitting foil for Barks's more grounded Elsa. The yin and yang energy is what makes their familial chemistry sizzle. The other leads round out the company nicely, and Craig Gallivan's Olaf is a true crowd pleaser and Mikayla Jade and Ashley Birchall make puppetry magic, courtesy of designer Michael Curry, with Sven. 

There's even great dimension to secondary roles like the Duke of Weselton, courtesy of a comedic and lively Richard Frame. At the performance I attended, Asanda Abbie Masike and Tilly-Raye Bayer stole the show as Young Anna and Young Elsa. 

The weather certainly blessed London and Frozen's West End opening, and after what feels like a veritable ice storm of a year (or two), not unlike the "surprise summer blizzard" that overtakes Arendelle, it's nice to remember that the gates will open, the sun will shine on, and we'll stand in the light of day again. 

Frozen is at Theatre Royal Drury Lane. Book Frozen tickets on LondonTheatre.co.uk.

Photo credit: Samantha Barks and Stephanie McKeon in Frozen (Photo by Johan Persson)

Frequently asked questions

What is Frozen the Musical about?

Do you wanna build a snowman? The global phenomenon hits the West End, bringing all your favourite characters to life. Telling the now iconic story of two sisters who must save their kingdom and their love for one another, the musical contains all-new songs by award-winning duo Robert Lopez and Kristin Anderson-Lopez. Experience Frozen the Musical — book your tickets at Theatre Royal Drury Lane today.

Where is Frozen the Musical playing?

Frozen the Musical is playing at Theatre Royal Drury Lane. The theatre is located at Catherine Street, London, WC2B 5JF.

How long is Frozen the Musical?

The running time of Frozen the Musical is 2hr 15min. Incl. interval.

What's the age requirement for Frozen the Musical?

The recommended age for Frozen the Musical is Ages 6+. Under 16s must be accompanied by an adult ticketholder (18+). Under 4s will not be admitted. Every customer must have their own ticket. To ensure everyone enjoys the show, little ones need to be able to sit in their own seat without any help..

How do you book tickets for Frozen the Musical?

Book tickets for Frozen the Musical on London Theatre.

What are the songs in Frozen?

Frozen the Musical features many well-known songs from the movie, including “Let It Go” and “For the First Time in Forever.” You can also expect to hear a range of new songs written for the show.

Who wrote Frozen?

The original creative team from the film, including Jennifer Lee, Kristen Anderson-Lopez, and Robert Lopez, transformed Frozen: The Musical for the stage. Lee, co-director of the original film, wrote the book, while Anderson-Lopez and Lopez, composers of the film's songs, created the musical's music and lyrics.

Who directed Frozen?

Michael Grandage, former artistic director of the Donmar Warehouse, directed Frozen the Musical.

Is Frozen appropriate for kids?

All ages can enjoy Frozen but Disney recommend audience members being ages 6 and up. Children under the age of 4 will not be allowed entry into the auditorium. An adult must accompany those under 16.

Is Frozen good?

Frozen the Musical is a spectacle that includes all the well-known songs and characters from the movie. Read our five-star review of Frozen here.

How many new songs are in Frozen the Musical?

The stage musical Frozen reunited Kristen Anderson-Lopez and Robert Lopez to pen 12 new songs. These include "Monster," "What Do You Know About Love," and "Hygge." Read our guide to Frozen for the complete song list.

Who plays Elsa in Frozen in the West End?

Jenna Lee-James covers the role of Elsa from 23 August 2023 whilst Samantha Barks is on maternity leave. Barks will return to the role in 2024.

How do Sven and Olaf work in Frozen the Musical?

Skilled puppeteers and actors bring Sven and Olaf to life in Frozen the Musical. To portray Sven, Kristoff’s reindeer companion, an actor wears a full-body puppet, allowing for authentic movements and interactions with other characters. Olaf, the friendly snowman, is brought to life by a puppeteer who controls his gestures and expressions.

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